Hilltop Mini Storage FAQ – Storage Units in Courtenay & Comox Valley

Q: What sizes of storage units do you offer?
A: We provide ground-level, heated storage units in three convenient sizes:

5' × 5' – ideal for boxes, small furniture, and seasonal items.

5' × 10' – great for mid-size furniture, bicycles, and small appliances.

10' × 20' – large enough for vehicles, the contents of a house, or business inventory.

Whether you need mini storage in the Comox Valley or larger storage units in Courtenay, we have options to suit your needs.

Q: How do I choose the right unit size?
A: Start by making a list of what you want to store. A 5' × 5' unit is like a walk-in closet, a 5' × 10' is similar to a small bedroom, and a 10' × 20' is about the size of a single-car garage. If you’re unsure, contact our team—we’ll help you select the perfect unit for your belongings.

Q: What security measures do you have in place?
A: Our facility is fully fenced, features video surveillance, and has a live-in resident for added peace of mind. You’ll also use your own lock for personal control of your storage unit.

Q: What are your access hours?
A: We’re open daily and provide 24/7 customer support to assist you. Contact us for gate access details and after-hours arrangements. We aim to make self storage in Comox Valley as flexible as possible.

Q: What documentation do I need to rent a unit?
A: A valid government-issued photo ID (such as a driver’s licence or passport) is required to rent a unit.

Q: Is there a minimum rental period?
A: We offer both short-term and long-term rentals. Let us know your needs, and we’ll arrange a flexible rental plan. Moving out? Just give us notice to avoid extra charges.

Q: How do I pay for my storage unit?
A: Rent is typically due at the start of your rental month. We accept multiple payment methods—contact us for details. Many customers set up automatic monthly payments for convenience.

Q: Do I need insurance for my belongings?
A: Yes, we strongly recommend that you insure your stored items. You can often extend your home or renter’s insurance, or purchase a separate storage insurance policy.

Q: What items am I not allowed to store?
A: For safety reasons, we prohibit flammables, explosives, food, perishables, and hazardous materials. If you’re unsure about a specific item, just ask our team before storing.

Q: Can I switch to a different unit size later?
A: Absolutely! If you need more or less space, just let us know. Subject to availability, switching units is simple.

Q: Do you offer vehicle or RV storage?
A: Yes! Our 10' × 20' units are spacious enough for vehicles and other large items. Call us to confirm whether your vehicle will fit comfortably.

Q: Do you sell locks or packing supplies?
A: We recommend bringing your own high-quality lock. For packing supplies like boxes, tape, or padding, we can guide you to trusted local suppliers.

Q: Any tips for packing and organizing my unit?
A: Yes—here are some expert tips:

Label boxes clearly on all sides.

Store heavier items on the bottom and lighter ones on top.

Leave an aisle so you can access items at the back.

Keep frequently used items near the front.

Consider taking photos of your packed unit for easy inventory tracking.